Does is then make sense to hear what your particular candidates actually have to say? Should you run candidate surveys to gather feedback on your particular hiring process?
When candidates comment on recruitment processes by various companies, they uniformly criticize a lack of communication on the recruiter side. Updates on applications are rare, feedback almost non-existent.
At the same time it seems to be obvious what needs to be done to improve the candidate experience in regards to all human (as opposed to technological) aspects of the recruitment process. Treating candidates well, providing status updates of the application, doing what has been said (“you hear back from us within two weeks”).
Running candidate surveys can be beneficial. With this tool, companies can get candidate feedback on their experience with the company’s career website, their perception on length and complexity of the application and selection process (rounds of interviews), turn-around time of hiring decision and offer making process.