Tuesday, April 26, 2011

Application Feedback

Research done by Shaker Consulting Group shows that all candidates despite their potential to hire have the same expectations in terms of information received about their application process. The key questions rated as critical need to know (by 80% or more of the survey respondents) include:
1. Do you receive my application?
2. When will I hear back from you?
3. Have I been knocked out of the process?
4. What is the time frame for filling the job?
5. What is the next step in the process?
6. Has anyone actually looked at my application?
7. Where am I in the process?

Human resource departments can extend some common courtesy by meeting the timeline expectations of the candidates.

A good way to do so is informing the candidates electronically
* when the company will be in contact with the selected candidates
* when the interviews will be held, or
* when it is planned to fill the job.

The information can be placed in the job ad or email correspondence to the candidate (with help of auto-response functionality) or in application process overview when utilizing online application tools.

A standardized note suffices
* We reserve the right to contact selected candidates no later than DATE.
* Interviews for candidates advancing in our process will be conducted by DATE.
* This position will be filled by DATE.

Leaving an applicant without any sort of response is a no go.

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